Changes in Library Automation Landscape

If you ever want to be entertained, educated and frustrated all at one time, then attend one of the RMG Consultants Seminars at an ALA Midwinter. Rob Magee, is the president of the company and his name should be familiar to RPLS LLSAP members as he helped RPLS and the User Group with the RFP when we went to the Horizon system. What Rob does is bring the presidents of various automation vendor companies to be on a panel. They he has a coupled of featured speakers and a couple of commentators.

The companies represented were:

• Auto-Graphics
• Equinox
• Ex Libris
• Infor
• Innovative Interfaces
• LibLime
• OCLC
• Polaris
• Serial Solutions
• SirsiDynix
• Sky River
• TLC
• VTLS

The presidents when they were introduced were asked to talk about what the key focus of their company. Improving patron experience, discovery of resources, link resolvers, serving the libraries community, and management services moving to the cloud were some of the answers. SirsiDynix President Gary Rautenstrauch was the one who said, "Improve patron experience and to held libraries cope with budget challenges."

The Seminar lasted for three hours. Those vendors in established firms put down the efforts of libraries like Orange County and the Lyrasis consortia who are venturing into the creation of their own products via open sources software. The speakers stated that the features the librarians and users wanted were not available and the vendors did not seem responsive to developing those features. The vendors felt that they really were listening to their customers and responding. Definitely a disconnect. Also in general the vendors were not receptive to what OCLC is doing in this area.

One of the comments that came from the audience was this,
“Libraries need to look at what their value is and make the
library key, important, indispensable to the user”

I agree with this comment. The best, whiz-bang automation system will not make a bit of difference if we as librarians do not take to heart that statement, know our values and make the library indispensable to the user.