The second article by Aaron Schmidt on the User Experience appeared in the March 1, 2010 Library Journal. The title was “Learn by Asking.”
The concept here is that user interviews can help librarians to see their patrons as people and to learn what motivates them to come or not come to the library. A simple survey will give you information but only from those who use the library or choose the complete the survey. Non-users or those that do not respond are never heard from when the library is seeking to change or add services.
Mr. Schmidt provided simple steps in conducting user interviews. They are:
1. Identify a problem
2. Recruit Interviewees
3. Conduct the interview
4. Transcribe the interviews.
Approaching data gathering through interviews takes time and some skill but the information gathered is worth the effort. Try it!
Showing posts with label UX. Show all posts
Showing posts with label UX. Show all posts
Friday, May 7, 2010
Wednesday, March 24, 2010
User Experience (UX)
User Experience (UX)
The January 2010 Library Journal had an article by Aaron Schmidt titled “The User Experience.” His focus was on user experience design. He included three aspects of design: interaction design, information architecture, and visual design. Visual design” deals with the surface characteristics of an object or document.” This is the color of the carpet or the shape and layout of the circulation desk. Interaction design is the “process of creating how something behaves and how people must behave to engage it.” Think workflow, how people navigate through your library when you think about interaction design. Information architecture (IA) is about “organizing and structuring data.” In libraries this is often used in designing web page layouts and how they are labeled.
Whether we know it or not, we are the designers of our library services and use all three of these aspects in the work we do every day. How well are we doing? Not sure just what this all means? A series of articles on User Experience are planned for Library Journal. The first two are online at the links below. Want to read more about design? A list of books accompanies the first article.
January Library Journal Article
March Library Journal Article
The January 2010 Library Journal had an article by Aaron Schmidt titled “The User Experience.” His focus was on user experience design. He included three aspects of design: interaction design, information architecture, and visual design. Visual design” deals with the surface characteristics of an object or document.” This is the color of the carpet or the shape and layout of the circulation desk. Interaction design is the “process of creating how something behaves and how people must behave to engage it.” Think workflow, how people navigate through your library when you think about interaction design. Information architecture (IA) is about “organizing and structuring data.” In libraries this is often used in designing web page layouts and how they are labeled.
Whether we know it or not, we are the designers of our library services and use all three of these aspects in the work we do every day. How well are we doing? Not sure just what this all means? A series of articles on User Experience are planned for Library Journal. The first two are online at the links below. Want to read more about design? A list of books accompanies the first article.
January Library Journal Article
March Library Journal Article
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